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Home Customer Service Shop and Collect

Shop and Collect Service

Shop & Collect is a free service available to customers when flying within the European Union, allowing you to pick-up your purchases when you return from your trip.

Don't worry about weight, liquid restrictions or airline baggage allowances. We will store your shopping for you, free of charge, and have it ready for collection on your return from your trip. Simply ask any staff member in The Loop and they will be delighted to assist.

This is a service available to all passengers travelling within the EU. It is not available to passengers travelling to non-EU destinations as all liquor, tobacco, perfume, cosmetics and gifts must be exported to avail of the duty-free prices. 

How can I collect my shopping?

You will need to have photo identification, as well as proof of purchase, in order to collect your goods from the collection point.

Collection Points for Shop and Collect

Dublin

Terminal 1 - The Shop & Collect desk in the Arrivals Hall 
Terminal 2 - In The Loop shop, just after leaving the Baggage Hall and immediately after exiting the Customs checkpoint

Phone: +353 1 814 5735 E-mail: customerservice@theloop.ie

Cork

Arrivals Hall - Information Desk 
Phone: +353 21 432 9645 
E-mail: theloop.cork@daa.ie