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Home Customer Service Collection Points

Collection Points

Please note that photographic proof of identity, a valid boarding card and your order confirmation email must be shown to collect the order. In order for us to prepare your order, it must be placed at least 12hrs prior to departure from Dublin and 48hrs prior to departure from Cork.

Dublin Airport - Terminal 1 Departures:

After you pass through the security screening area, turn right. The collection point is located in 'Candy Cloud', our confectionary shop. Should you have any difficulty finding it, please do not hesitate to ask a member of The Loop Team – they will be happy to assist you.

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Dublin Airport - Terminal 2 Departures:

After you pass through the security screening area, walk through into the shopping area. The collection point is located in our Alcohol section. Should you have any difficulty finding it, please do not hesitate to ask a member of The Loop Team – they will be happy to assist you

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Dublin Airport - Terminal 1 Arrivals:

After you pass through the customs screening area, walk through to the arrivals area and turn right. Proceed straight until you reach the Click & Collect desk. Should you have any difficulty finding it, please do not hesitate to ask a member of staff – they will be happy to assist you.

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Dublin Airport - Terminal 2 Arrivals:

Immediately after you pass through the customs screening area, you will see The Loop arrivals shopping area on your right. Our collection point is located here. Should you have any difficulty finding it, please do not hesitate to ask a member of The Loop Team – they will be happy to assist you.

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Cork Airport - Departures:

After you pass through security screening, continue straight to The Loop shopping area.The collection point is located at the right hand side of the bank of registers before you exit The Loop. Please ensure to place your order at least 48 hours prior to your departure from Cork.

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Cork Airport - Arrivals:

The collection point is located at the Information Desk in the Arrivals Hall. Please ensure to place your order at least 48 hours prior to your departure from Cork.

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Collection Point Opening Hours

There are two schedules over the year:

Annual Summer Flight Schedule (1st April – 31st October)

Dublin

T1 Departures

The Loop - Click & Collect Desk

04.00hrs – 22.00hrs on Mon, Wed, Thurs & Sat

04.00hrs – 23.00hrs on Tues, Fri & Sun

Dublin

T1 Arrivals

The Loop - Click & Collect Desk

07.00hrs – 22.00hrs *

Dublin

T2 Departures

The Loop – Click & Collect Desk

04.00hrs – 22.00hrs

Dublin

T2 Arrivals

The Loop - Click & Collect Desk

04.00hrs – 02.00hrs

*From 22.00hrs please proceed to the Dublin Airport Information Desk in the Arrivals Hall to collect purchases

Cork

In Store

The Loop - Click & Collect Desk

4am – 19.30 Mon, Tues, Wed, Sat & Sun

4am – 21.30 Thurs

4am – 21.00 Fri

Cork

Arrivals

Information/Click & Collect Desk

08.00hrs until the last flight arrives

Annual Winter Schedule (1st November – 31st March)

Dublin

T1 Departures

The Loop - Click & Collect Desk

04.00hrs – 22.00hrs

Dublin

T1 Arrivals

The Loop - Click & Collect Desk

07.00hrs – 22.00hrs*

Dublin

T2 Departures

The Loop – Click & Collect Desk

04.00hrs – 21.00hrs

Dublin

T2 Arrivals

The Loop - Click & Collect Desk

05.00hrs –24.00hrs

*From 22.00hrs please proceed to the Dublin Airport Information Desk in the Arrivals Hall to collect purchases

Cork

In Store

The Loop - Click & Collect Desk

04.30hrs – 20.00hrs

Cork

Arrivals

Information/Click & Collect Desk

08.00hrs – 23.15hrs