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Home Customer Service Boarding Card Scanning

Boarding Card Scanning

Boarding cards are scanned by ARI for a number of reasons. These include checking whether a passenger is travelling to a duty free or duty paid destination and understanding passenger spending patterns. In order for a passenger to buy duty free alcohol or tobacco, it is a requirement that the passenger in question can prove that they are travelling to a duty free destination.

We use this spending pattern information in conjunction with other market research to improve the retail offer in our stores, and to help plan staffing levels. This information also allows daa to assess the commercial potential of a new route or service, as we may have information on historic passenger spends for the destination and/or the airline in question.

When a boarding card is scanned, the only information that is tracked is (a) whether the flight is to a duty free or duty paid destination and (b) whether VAT is allowed on the transaction. We do not record any personal information in relation to passengers.

It is policy in our stores to ask that passengers present their boarding card when making a purchase, however if any passenger buying a non-duty free product does not wish to provide this information, we will still make the sale.