You can buy instore at The Loop before you depart and have your order stored at our Shop & Collect desk. You can pick up your order on your return to Ireland.

You can buy before you fly on www.theloop.ie, then pick up your products at the airport before you board the plane or on your return. Choose from a wide range of products from theLoop.ie and get the same great prices as in stores.

These services are available to all passengers travelling from any airport and arriving into Dublin or Cork Airport. 

Yes, you must be a traveller and be in possession of a valid boarding card to use these services.

When checking out your order online, you are asked which location you wish to pick up your order. You can pick up your order on departure or arrival to Dublin and Cork airports.

You can collect your order at the following locations in Dublin at the following locations:

You can collect your order at the following location in Cork:

You can purchase 3 months in advance of travelling online and pick up on your departure or arrival back to Ireland.

*Cork Order & Collection Schedule below

You can buy a wide range of products such as alcohol, confectionery, fragrance, makeup, skincare, souvenirs and fashion.  We have an extensive range of luxury brands available.

Yes, customers travelling within the European Union can purchase alcohol products at duty-paid prices.

For passengers travelling to a Duty-Free destination outside the European Union we are currently unable to sell alcohol products on line

However, you can browse an extensive range of alcohol brands and make your purchase on arrival instore. 

You must be over the age of 18 in order to purchase alcohol online or in store.

Tobacco is not sold on www.theLoop.ie. Tobacco products can be purchased in store.

Contact customer service is available on email @ CustomerService@theloop.ie or +353 1 814 5735. 

• If you have forgotten your password for My Account, click on forgot password.
• You will receive an email to reset your password.

Dublin Airport - Terminal 1 Departures

• After you pass through the security screening area, turn right.
• Proceed straight until you reach the new Perfume & Cosmetics store.
• TheLoop.ie Collection point is located within The Loop Perfume & Cosmetics store on the left hand side, beside the cosmetic till points.
• TheLoop.ie Collection point is signposted throughout the shopping areas. Should you have any difficulty finding it, please do not hesitate to ask a member of The Loop team – they will be happy to assist you.

Dublin Airport - Terminal 2 Departures:

• After you pass through the security screening area, walk through into the shopping area. The Loop store is on your left.
• TheLoop.ie Collection point is located towards the back of The Loop store, between the cosmetics and the liquor area.
• TheLoop.ie Collection point is signposted throughout the shopping areas. Should you have any difficulty finding it, please do not hesitate to ask a member of The Loop team – they will be happy to assist you

Dublin Airport - Terminal 1 Arrivals:

• After you pass through the customs screening area, walk through into the arrival’s area and turn right.
• Proceed straight until you reach the Shop & Collect desk.
• TheLoop.ie Collection point is located at this desk.
• Should you have any difficulty finding it, please do not hesitate to ask a member of staff – they will be happy to assist you.

Dublin Airport - Terminal 2 Arrivals:

• After you pass through the customs screening area, walk through into the arrival’s shopping area. The Loop store is on your right.
• TheLoop.ie Collection point is located at The Loop till point.
• Should you have any difficulty finding it, please do not hesitate to ask a member of The Loop team – they will be happy to assist you

Cork Airport:

• After you pass through security screening, continue straight to The Loop shopping area.
• The Loop.ie Collection point is located at the right hand side of the bank of registers before you exit The Loop.

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If your order has already been collected, goods can be returned by post within 45 days of the collection date on your order.

Alternatively, goods can be returned in person to:

The Loop Customer Service (or shop & collect Desk)

Terminal 1 Arrivals Hall
Dublin Airport
Ireland

Monday – Sunday: 07.00hrs – 21.00hrs

Contact details:

CustomerService@theloop.ie

theloop.dublin@daa.ie

Phone: 00353 1 8144845

*Please note: You will need to provide a copy of your receipt/order number and the item/s must be completely unused and in resalable condition.

Please contact our Customer Service Desk

The shop & collect Desk

Arrivals Hall – Terminal 1

Monday – Sunday: 07.00hrs – 21.00hrs

CustomerService@theloop.ie

theloop.dublin@daa.ie

Phone: 00353 1 8144845

*Please note: All online orders are refunded through Barclays.  All returns must be received before a refund is processed.  You will need to provide a copy of your receipt/order number and the item/s must be completely unused and in resalable condition. Please allow 5 working days for the amount being refunded to be returned to your account.